Digital Debt Collections

Futuristic processes powered with automation, AI, and analytics 
Supercharge your digital debt collections with completely automated borrower journeys powered by AI and insights from Machine Learning models
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Make collections digital-first 

Increase digital debt collections and resolutions with a proactive, non-intrusive approach to debt management
Deploy omnichannel communications via SMS, email, WhatsApp, IVR, and calling
Measure the effectiveness of multiple digital channels
Share single-click personalized payment links to expedite digital loan repayments
Monitor quality and  ensure compliance with data privacy and regulatory frameworks
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Add actionable insights into Collections

Deploy AI-powered, agile, scalable, and efficient digital debt collections
Utilize ML models for recoverability and reachability scores of borrowers
Leverage Credgenics' consultative approach for digital contactability across the 5 levers of digital communication Channel, Language, Content, Intensity, and Time of communications.
Align campaign strategy with risk and language-based segmentation

Identify the most appropriate mode of collections 

Build a trustworthy brand for your borrowers
Contact borrowers with region-specific SMS and Voice message campaigns 
Prioritize the tele calling, field operations, and legal actions basis borrower risk segmentation
Gain real-time visibility of all interactions with borrowers including call recordings on the CG Platform
Perform A/B testing and modify strategies to improve engagement with our campaign performance monitoring
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Leverage the power of AI for automated outreach

Add the super-efficient man-machine model involving AI bots
Automate digital-first customer journey with AI-powered Voicebots
Post-call automatic follow-ups and with bots that can gauge willingness to pay
Align campaign strategy with risk and language-based segmentation
Derive contactability and conversion intelligence

Our Credentials

Micro Finance Company
Lenders including Banks, NBFCs, FinTechs and MFIs
Resolutions in pre-due stages
Digital Lending Company
Reduction in calling costs
 Digital communications sent per month
Credit Card Company
Increase in accuracy in intent capturing

A digital debt collections strategy unique to each
lender’s need

Increase digital debt resolutions. Minimize delinquencies, reduce default, and improve recoveries

Maximize RoI  with advanced ML-driven customer segmentation 

Improve borrower contact. Drive productive engagements with borrowers early in the collections cycle

Dedicated customer success managers for onboarding, and regular performances strategy reviews

Trending in Digital Collections


Credgenics digital collections optimizes debt recovery operations and aligns them with borrower contact preferences. The solution powers lenders collections teams with advanced technologies like AI and ML for improving borrower contact strategies and digital debt resolutions.



In this video, Kavan Desai, Head of Digital Collections, Credgenics, describes the 5 levers for digital loan collections. He explains how digital debt collections capability provided by the market leading debt collections platform leverages machine learning to reduce the cost and time to collect


Case Study

Download this case study to know how a leading private bank in India maximized resolutions using Credgenics' omnichannel collections strategy. The bank achieved 92% increase in resolutions, 80% reduction in calling costs and 45% increase in response rate.


You're one step away from seamless and efficient debt collections.

Make the change for streamlined, higher debt collections. Get started now!