Simplify your loan resolution processes with an end-to-end platform that helps you increase your collection rate up to 15-20%. Make debt collections faster and better with Credgenics.
Your current debt collections systems are not integrated and inefficient.
Your agents are spending ages on low-value, complicated loan accounts instead of focussing on high-priority borrowers.
Your teams are sifting through excel sheets to find information—and still failing to achieve a good promise-to-pay rate.
You have no clue how your legal team is performing and when your next hearing date is.
If you want to scale your operations, you need a powerful, unified system to streamline your collections and reduce your NPLs.
Create templates and automate emails, SMS, WhatsApp messages and voice messages for different segments of your borrowers.
Prioritize accounts that have a greater chance of getting paid, follow-up on time and track every call.
Get your field agents to use Credgenics app and find locations easily using your Google Maps integrations.
Draft legal notices automatically using technology and track all digital and physical notices in one single dashboard.
Automate your legal workflow, get easy access to the recovery specialists and manage all your cases efficiently.
See which agent is delivering results, know the gaps in your collections process and track every metric that matters.
Send automated emails, text messages and voice messages based on borrower segments.
Trigger communication sequences based on the actions your borrowers take, automatically. Reach your customers where they prefer.
Let the Credgenics AI use your past loans accounts data to calculate the recovery chances, costs and expected time for every profile.
Don't treat all borrowers the same. Let the system recommend best strategies for each account.
Don't let your customers feel harassed by too many phone calls. Auto-generate personalized payment requests that clients can self-service.
Upload your entire portfolio to Credgenics via excel, SFTP or by integrating our API into your system.
View all borrower details, other loans the applicant has, missed EMIs and recovery history, collection status, etc. in one snapshot.
Call your allocated accounts from within the platform, schedule reminders for follow-ups and log each call.
Don't trouble borrowers with unnecessary follow-ups once they've processed the repayment. Mark accounts as paid automatically.
Segment your borrowers based on priority, loan amount, DPD, recovery status, loan type and other filters.
Allocate loan accounts to the right agents automatically based on pre-set rules, and improve performance.
Let your field agents navigate to the borrowers’ locations easily using the Google maps integration on the Credgenics mobile app. Integrated in-app calling facility to reach out to borrowers quickly.
Mark the status of repayment instantly, set collection limits per agent and auto sync with core Credgenics platform.
Access legal notices sent to borrowers on the go.
Bulk trigger dunning letters and legal notices customised for every loan account at the click of a button.
Get accurate and latest India Post tracking on our portal for all your LRNs and know if your clients received the notice
Enable borrowers to pay their bills securely across multiple payment modes with mandatory OTP-based verification. Allow lenders to generate payment links instantly and reconcile transactions in real time.
Set-up recurring auto-debit through Billzy via the NACH mandate for monthly loan repayments on the due date. Integrate seamlessly with other loan recovery functions including Notices, Mobile Collections App, SMS, Email, WhatsApp and IVR.
Track Section 138, Arbitration and SARFAESI cases in real time, know which stage each case is in and get reminders for your hearing dates.
Know your best performing agents, your collection rate, your DPD-wise performance, total loan amounts recovered, most effective emails and more with detailed analytics.
Build custom reports and strengthen your collections processes.
See a timeline of all borrower communication, payments, tasks and responses in one screen. Customize your collection strategies, increase your resolution rates and give your customers a stress-free experience.
Make debt collections faster with a marketplace of 2200+ financial dispute resolution professionals including lawyers, mediators and arbitrators.
Give your partners all the borrower information they need to personalise their pitch and get results.
Track borrowers who have relocated and help them pay off their dues before their CIBIL score is affected.
Find debtors using social media, alternate email IDs and phone numbers with our skip-tracing functionality.
Are inefficient, error-prone and cost you productivity.
Are expensive and hurts the customer experience.
Only solve one part of your process and don't get all stakeholders on the same page.
Are you sure you want to stick with your current systems when a better, advanced alternative exists?
Put communication breakdowns behind you. Pick up the pace on debt recovery with Credgenics.
"We are glad to have partnered with Credgenics. The turnaround time on collections and legal processes like sending notices and tracking them has come down significantly.
The platform works seamlessly and the customer support has been prompt for all training and onboarding."
“Credgenics platform offers very strong value proposition to high volume lenders like us via its strong automation and data analytics capabilities which digitises the entire collections workflow and removes manual interaction wherever possible.
The team has done a great job in such a short span of time.”
"It is widely acknowledged that debt recovery is a pain point for lenders across the industry and our issues were no different. To solve the same we got a helping hand from Credgenics platform and the client relationship maintained thereafter has been of immense help. It is important to recognise the personalisation that their Customer Service team provides, where with a dedicated Manager it is easier for us to get solutions to our specific problems."
“One of our key transformation agendas is to build and engage a diverse set of customer segments and gain efficiency in collections with sustainable solutions. The objective is to deliver a seamless CX at every stage including repayments, which Credgenics will facilitate. I am confident that this association will be a win-win for both the partners”.
“Our lending model relies heavily on using specialized algorithms to identify, assess and serve our customers across rural India. Credgenics’ CG Collect platform is expected to complement our capabilities in implementing robust digital processes across the collections business value chain”.
“With changing times, there is a perceptible change in customer behaviour and expectations. With the help of Credgenics we will deploy potent capabilities in providing customer self-service solutions and phygital /assisted solutions; further reducing our costs and strengthening our overall collection efficacy”.
“Delivering disruptive products by combining innovation and setting a new benchmark in customer-centricity is a key differentiator for IIFLFinance. We take great pride in being the trendsetter when it comes to making our solutions and processes future oriented. We partnered with Credgenics as we believe that their platform will bring in tremendous business agility, dynamism, and efficiencies across our collections value chain.”
“I would like to extend my thanks to the Credgenics team for their utmost efforts to set up the process of Litigal. Now, a new era has begun which is called ‘LITIGAL’, a unique form of Legal + Digital. We adopted it at a very fast pace through Credgenics and implemented the way of legal in Digital.This will definitely set up a new precedent in IIFL Finance while we move forward with a 100% digital hybrid model.”
We have a usage-based pricing model—book a call today, and let's discuss the details for your organization.
But here's what our clients have found: Credgenics earns every money you spend on it back for you 5 times.
We understand the complexity of adoption—and our dedicated support team will guide you through the entire process. It usually takes clients a month to take off with the software on their own!
Credgenics integrates with most tools used by financial institutions. Let's get on a call and discuss specifics! Whatever your tool, we can make it happen.
Make the change for streamlined, higher debt collections. Get started now!