Explore the future of debt collections with India’s Best Selling Loan Collections Platform - two times winner* for 2022 and 2023.
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Create templates and automate emails, SMS, WhatsApp messages and voice messages for different segments of your borrowers.
Prioritize accounts that have a greater chance of getting paid, follow-up on time and track every call.
CG Collect mobile debt collections app is enabled with geo-tagging, route map planning, deposit validations, offline update and much more.
Draft legal notices automatically using technology and track all digital and physical notices in one single dashboard.
Automate your legal workflow, get easy access to the recovery specialists and manage all your cases efficiently.
See which agent is delivering results, know the gaps in your collections process and track every metric that matters.
Send automated emails, text messages and voice messages based on borrower segments.
Trigger communication sequences based on the actions your borrowers take, automatically. Reach your customers where they prefer.
Let the Credgenics AI use your past loans accounts data to calculate the recovery chances, costs and expected time for every profile.
Don't treat all borrowers the same. Let the system recommend best strategies for each account.
Don't let your customers feel harassed by too many phone calls. Auto-generate personalized payment requests that clients can self-service.
Credgenics collections platform ensures compliance with all the requisite regulatory requirements encompassing communications across digital channels, field and calling teams.
The platform provides a comprehensive policy framework for implementing DND, Frequency and Daytime Controls, and Date Exclusion.Credgenics masks the borrower-related personal information in accordance with data privacy laws.
Upload your entire portfolio to Credgenics via excel, SFTP or by integrating our API into your system.
View all borrower details, other loans the applicant has, missed EMIs and recovery history, collection status, etc. in one snapshot.
Call your allocated accounts from within the platform, schedule reminders for follow-ups and log each call.
Don't trouble borrowers with unnecessary follow-ups once they've processed the repayment. Mark accounts as paid automatically.
Segment your borrowers based on priority, loan amount, DPD, recovery status, loan type and other filters.
Allocate loan accounts to the right agents automatically based on pre-set rules, and improve performance.
Let your field agents navigate to the borrowers’ locations easily using the Google maps integration on the Credgenics mobile app. Integrated in-app calling facility to reach out to borrowers quickly.
Enable field agents to collect better with the multilingual CG Collect app available in 22+ Indian languages along with Bahasa and Vietnamese.
Mark the status of repayment instantly, set collection limits per agent and auto sync with core Credgenics platform.
Access legal notices sent to borrowers on the go.
Track section 138, Arbitration and SARFAESI cases in real-time, know which stage each cases in and get reminders for your hearing dates.
Monitor the performance of various legal resources and the engaged advocates in terms of closure and recovery rates of cases.
Enable borrowers to pay their bills securely across multiple payment modes with mandatory OTP-based verification. Allow lenders to generate payment links instantly and reconcile transactions in real time.
Set-up recurring auto-debit through Billzy via the NACH mandate for monthly loan repayments on the due date. Integrate seamlessly with other loan recovery functions including Notices, Mobile Collections App, SMS, Email, WhatsApp and IVR.
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Bulk trigger dunning letters and legal notices customised for every loan account at the click of a button.
Get accurate and latest India Post tracking on our portal for all your LRNs and know if your clients received the notice
Know your best performing agents, your collection rate, your DPD-wise performance, total loan amounts recovered, most effective emails and more with detailed analytics.
Build custom reports and strengthen your collections processes.
See a timeline of all borrower communication, payments, tasks and responses in one screen. Customize your collection strategies, increase your resolution rates and give your customers a stress-free experience.
Manage end-to-end retail collections and debt resolution processes
Accelerate debt recoveries through data, digital and dignity with Credgenics.
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Make the change for streamlined, higher debt collections. Get started now!
