Automate, digitize and rapidly scale the debt collections related omni-channel communications to get higher response rates, speedy debt resolutions, and reduced cost of operations. Identify the best channel, frequency, tonality and timing for borrower reachout as per the risk category with Credgenics digital communications solution for loan recovery.
Adopt personalized digital campaigns that are compliant, borrower-friendly and high performing
Boost efficiencies while unlocking higher performance rates
Increase collections and transform customer experience
Standardize processes while ensuring regulatory compliance
Adopt multilingual approach for all Indian regional languages and Bahasa across all channels
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Credgenics digital communications optimizes omnichannel borrower outreach across the collections lifecycle. The solution enables accelerated debt recoveries with higher customer connects by deploying hyper-personalized campaigns spanning multiple channels.
In this video series “Shaping the future of Debt Collections”, Shubham Sikka, Senior Product Manager, Credgenics, shares his insights on how Credgenics uses AI / ML technologies to supercharge the efficiencies in omnichannel digital communications for collections and enhance borrower experience.
Download this case study to know how one of India's largest private bank improved their collections with AI-powered Voicebots. The bank witnessed 40% higher engagement rate, 35% reduction in human calling costs and 25% reduction in collections time.