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Boost operational efficiencies and collections, and enhance team productivity, with mobile-based field debt collections app, designed for retail lending businesses and debt collections agencies.
Track your agents’ collections, remaining balance amount last marked location, and live location and take actions as required effortlessly.
Get complete visibility into the status of loan recovery across the collections cycle. Easily record and supervise collections by specifying the visit status, borrower meeting status, and recoveries.
Manually/automatically allocate loans to the collection agents based on borrower proximity. Optimize route plans by scheduling PTP visits or field collection visits to the borrowers with our intuitive and easy-to-use features in the app.
Allow field agents to select their preferred app interface language from 22+ Indian languages, Bahasa and Vietnamese.
Generate and download receipts in real-time and share them with the managers or borrowers on preferred communication channels. Record proof of recovery and track deposits online. Get the scanned copy of legal notices readily accessible on the app.
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Checks and balances are embedded in the platform to detect fraud by agents or customers and ensure complete transparency in the workflow. Ascertain accurate recoveries by implementing mandatory verifications for manager approval before final submissions.
Geo-tracking the agent’s live location, and agents’ clock-in and clock-out times to manage work shifts. Mobile no. masking ensures customer privacy.
The app ensures automatic reconciliation after deposit validation. Collection re-submission, receipt cancellation and new receipt creation allow rectifying of any errors in collections records. Capture photos of the receipts with instant payment notification to the customer via SMS/E-mail.
Amount bifurcation allows teams to view breakup in receipts. Easily manage receipt generation, batch creation, partial and complete payment recordings, with data sharing enabled via the CG platform
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Field debt collections refer to a specific approach used by Banks, NBFCs, lending Fintechs, and debt collections agencies to recover outstanding debts through physical outreach to borrowers. Unlike phone calls, emails, SMS, WhatsApp, or other forms of digital communications, field loan collections involve sending field agents directly to the borrower’s location, based on their registered address. These field agents are trained in negotiating and facilitating debt repayment in person. Overall, field loan collections are a valuable tool in the debt recovery process.
Field debt collections are typically employed for larger or more complex debt cases when other debt collections methods have proven ineffective or when the borrower has stopped responding to digital channels. Field loan collections encompass various types of delinquent debts, including credit cards, automobile loans, personal loans, business loans, student loans, and even unpaid utility and cell phone bills. The field debt collections process is usually initiated between the 30 DPD and 60 DPD buckets, where field efforts are combined with digital collections efforts to expedite loan collection rates.
Field debt collections offer the advantage of face-to-face contact with borrowers, enhancing understanding and enabling tailored repayment plans. However, it can be costly due to travel and personnel expenses. For challenging cases, settlements may be negotiated through the CG Collect Field Debt Collections app, which also provides access to notices for litigation collections.
Credgenics' platform lets collection managers assign loans to field agents manually or automatically based on predefined criteria, taking borrower proximity into account. The allocated cases appear on the CG Collect Mobile app for the agents.Agents can download the CG Collect Field Loan Collections mobile app via the Android Play Store. The login process is secured with Single-Factor Authentication (SFA) through a one-time onboarding process with central authorization. CG Collect supports the BYOD (Bring Your Own Devices) model of operations.
The CG Collect app streamlines field loan collections and offers enhanced visibility through dashboards. Collection teams can monitor portfolios, assess agent performance, and access reports. Dashboards provide agent-level KPIs and metrics, aiding performance analysis and offline support. The app helps lenders track loans, allocations, recoveries, customer interactions, and operational efficiency in field debt collections.
CG Collect is a mobile app designed to digitze, streamline and automate the field debt collections process. It offers real-time updates and status sharing with managers via the platform and on the app. With CG Collect, collections teams gain visibility into their daily targets, allowing for effective recovery of loan payments. It also offers proximity-based account allocation through route map planning and the ability to record payment proofs. Agents can easily schedule visits and communicate digitally with borrowers using the CG Collect app.
The app restricts agents from using unauthorized personal devices. Borrowers' mobile numbers are encrypted for privacy. Geo-fencing aids managers in tracking agent locations and loan recovery status. Verification measures like Opt-in verification of the recoveries, defined collections limit for each agent by the manager, OTP-based verification at deposit centres, mitigate any chances of fraud or incorrect entries.
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