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Swara GenAI Voicebot for Debt Collections
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Swara Voicebot: The NextGen Collections AI Agent
Engage better and recover smarter with Swara
AI Voice-Led Resolution
Credgenics proprietary LLM, TTS, STT models that enable human-like, intent-aware, and emotionally adaptive voice interactions.
Integrated Engagement Triggers
Auto-initiates follow-ups via digital, voice, field, or legal. Sends payment / settlement links instantly to drive collections.
Multilingual Voice Precision
Supports compliant, multilingual conversations with real-time language switching.
Features
Inclusive & Multilingual
Deliver Human-Like, Empathetic Conversations at Scale
AI-driven tone and sentiment analysis
Intent classification for payment, delay, refusal, and escalation
Real-time language switch during calls
Context-aware phrasing and borrower-specific messaging
Consent-based, language-compliant, and fully auditable conversations
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Features
Integrated Outreach
Unified access Across All Borrower touchpoints
Integrated with Credgenics platform
Real-time delivery of payment links, settlement offers, and reminder
Consistent borrower experience across pre-due, post-due, and legal stages
Instant handover to human agents or chatbots when needed
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Features
Analytics and Insights
Maximize Recovery, Minimize Costs
Conversation outcome tracking and PTPs generated
Borrower segmentation by behavior and intent to pay
Campaign performance dashboards
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Purpose-Built Use Cases Across the Collections Lifecycle
Resources
Brochure
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Swara Brochure
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Blog
8 min read
How AI Chatbots and Voicebots are reshaping debt collections
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Blog
8 min read
Building your API Stack
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Blog
8 min read
Chatbots: Driving the Digital Revolution in Banking Sector
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You're one step away from painless, faster collections.
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