Streamline the calling for debt collections with Credgenics automated and AI-powered calling solution. Adopt a strategic approach for outbound dialling with Machine Learning insights based borrower risk segmentation, live monitoring and agent activity tracking. A holistic optimization of calling for debt collections using state-of-the art auto and predictive dialers ensures higher efficiencies and enhanced borrower connect rates.
Effortlessly manage global and local calling
Get access to multiple region DIDs
Control agent view using calling permissions and settings
Create dynamic calling dispositions and sub dispositions
Calling optimized with ML-based segmentation and automation
Accelerate calling rates with Auto Dialer
Allocation based calling on loan accounts
Auto-upload dialling lists from CRM
Bulk dialling and call conferencing
Laptop based calling with no dependence on physical sim-card or dialer
Options to create PTP directly from the dialer
Increase connects with fewest possible churns
Create rules to fetch, filter, assign and manage accounts for calling
Predefine maximum calls dialled per agent
Use AI-enabled calling system to predict the best time to initiate the next call
Make nudges more effective with risk segmentation and intent to pay models
Active agents per month
Calls per month
Minute talk time per month
Digital communications sent per month
Compliance to industry standards
Benefits of calling module
Instant personalized payment link sharing directly from Credgenics dialer
Superior calling performance with real-time data and performance metrics
Highly customizable calling view for agents
Secure VOIP Calling with no SIM dependency
Trending in Calling for debt collections
Credgenics’ automated, and cloud-based calling capabilities enable your agents to connect with debtors seamlessly. Credgenics’ platform offers comprehensive calling capabilities to remind debtors of repayments and help them address problems such as payment shortfall.
Credgenics Predictive Dialer enables automatic and swift movement of calling agents from one conversation to the next with minimum idle time. The solution’s intelligent algorithm reduces the efforts in connecting agents to customers.
Credgenics predictive dialer solution is an advanced cloud-based calling solution that enables debt collection teams and collection agencies to significantly improve the efficiency and productivity of their borrower calling operations.