Calling for debt collections

Streamline the calling for debt collections with Credgenics automated and AI-powered calling solution. Adopt a strategic approach for outbound dialling with Machine Learning insights based borrower risk segmentation, live monitoring and agent activity tracking. A holistic optimization of calling for debt collections using state-of-the art auto and predictive dialers ensures higher efficiencies and enhanced borrower connect rates.
calling for debt collections

Effortlessly manage global and local calling 

Get access to multiple region DIDs
Control agent view using calling permissions and settings
Create dynamic calling dispositions and sub dispositions 
Enable data masking on reports and agent UI
calling for debt collections
debt collections calling platform

Reduce agent idle time with AI-powered Predictive Dialer

Maximise agent utilisation and increase connectivity 
Monitor real time calling performance from campaign wallboard
Supervisor empowered to enable transfer, bargain and whisper operations

Calling optimized with ML-based segmentation
and automation

Accelerate calling rates with Auto Dialer

Allocation based calling on loan accounts 
Auto-upload dialling lists from CRM
Bulk dialling and call conferencing
Laptop based calling with no dependence on physical sim-card or dialer
Options to create PTP directly from the dialer

Increase connects with fewest possible churns

Create rules to fetch, filter, assign and manage accounts for calling
Predefine maximum calls dialled per agent
Use AI-enabled calling system to predict the best time to initiate the next call
Make nudges more effective with risk segmentation and intent to pay models

Our Credentials

Micro Finance Company
Active agents per month
Calls per month
Digital Lending Company
Minute talk time per month
 Digital communications sent per month
Credit Card Company
Compliance to industry standards

Benefits of calling module

Instant personalized payment link sharing directly from Credgenics dialer

Superior calling performance with real-time data and performance metrics

Highly customizable calling view for agents 

Secure VOIP Calling with no SIM dependency

Trending in Calling for debt collections


Credgenics’ automated, and cloud-based calling capabilities enable your agents to connect with debtors seamlessly. Credgenics’ platform offers comprehensive calling capabilities to remind debtors of repayments and help them address problems such as payment shortfall.


Case Study

Download this case study to know how Credgenics Collections Analytics enabled the customer to formulate ML-based segments on the borrowers’ intent to pay, and calling agents were assigned accordingly.



Credgenics Predictive Dialer enables automatic
and swift movement of calling agents from one
conversation to the next with minimum idle time. The
solution’s intelligent algorithm reduces the efforts in
connecting agents to customers.



Credgenics predictive dialer solution is an advanced cloud-based calling solution that enables debt collection teams and collection agencies to significantly improve the efficiency and productivity of their borrower calling operations.

Read more

Frequently Asked Questions

What is calling for debt collections?

Calling for debt collections involves reaching out to borrowers who have availed credit facility from a financial service company such as banks, NBFCs, HFCs or Fintechs by their collections team, ARCs, or a collections agency. The purpose is to remind and facilitate the timely recovery of the outstanding debt while also informing the borrower about the consequences of defaulting on their debt payments.

Is calling for loan collections legal in India?

Calling for debt collections is legal and must comply with strict RBI regulations to safeguard borrowers' rights and privacy. Calling guidelines for permitted specific time periods of the day and working days are one such example. Debt collectors cannot intrude upon the borrower's privacy, use threats, or engage in harassment. They are required to provide accurate debt information. Credgenics dialer ensures regulatory compliance, avoiding repetitive contact with borrowers who've already repaid or resolved the matters mutually with concerned collections representatives.

What are the types of Credgenics dialers used in debt collections?

Credgenics calling for debt collections deploys cloud-based dialers including Click2Call, auto, and predictive dialers. The manual dialer is a traditional way of calling that needs manual human efforts to dial the numbers. The predictive dialer is an advanced auto dialer system powered by AI. An auto dialer automatically dials customer telephone numbers and can deliver important information through an automated message or via connecting with an agent.

What is the advantage of Credgenics dialer in debt collections?

A dialer in debt collections is a type of contact center software used to automate the dialling of borrower phone numbers and easily store call dispositions. Credgenics dialer provides dashboards to monitor real-time calling performance and enables lenders to tweak their calling strategies. Dialing software enables your agents to expedite and automate outbound calling, increasing efficiency and output of calling operations.

Which dialer is the most suitable for debt collections?

Predictive and auto-dialers are the most commonly used options for debt collection calls as they both significantly reduce time and errors associated with manual calling. The choice between these dialers largely depends on the proficiency of the contact centre agents and the number of loan accounts assigned to the Tele-calling teams for collections.

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